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srik Regular Visitor
Regular Visitor

Trying to update a content pack and received this error.

PBI content pack error.JPG

1 ACCEPTED SOLUTION

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srik Regular Visitor
Regular Visitor

Re: Trying to update a content pack and received this error.

I found a workaround try this. I had 5 reports in my contente pack, so I removed 4 reports and updated my content pack with just one report and no error. I went back and added\updated one report at a time till I added all 5 I oringinally had in the content pack. 

 

I opened a support ticket ticket with microsoft and they said that it is a known issue and they are working on it. Till then try this workaround.

View solution in original post

7 REPLIES 7
mysterbiggs Frequent Visitor
Frequent Visitor

Re: Trying to update a content pack and received this error.

I have also started having this issue today. It doesn't happen on every content pack, but this particular one, which happens to have a large audience will not publish and is showing the same message as the original poster. 

Microsoft v-yulgu-msft
Microsoft

Re: Trying to update a content pack and received this error.

Hi @srik,

 

Did you mean Content Pack or APP?

 

Did you encounter this issue when you republished a content pack or App after editing original one?  I have tried several times but could always republish the modified one.

 

Could you republish other content packs or Apps without any error? If you were talking about App, please check that when you create a new workspace, do you have any group image defined? If yes, please try to remove it, or try a smaller (<33KB) JPG or PNG for a test.

 

By the way, I have noticed that this issue has been reported internally. 

 

Best regards,
Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
srik Regular Visitor
Regular Visitor

Re: Trying to update a content pack and received this error.

I'm getting this when updating existing content pack.

sebbayard Frequent Visitor
Frequent Visitor

Re: Trying to update a content pack and received this error.

Same error message here when trying to update the content pack. 

Microsoft v-yulgu-msft
Microsoft

Re: Trying to update a content pack and received this error.

Hi @srik,

 

It might be an issue that affects content pack updating. We have reported this issue internally to product team. Please be patient to wait for the fix. Thanks for your understanding.

 

Regards,
Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
jbjs5820 Frequent Visitor
Frequent Visitor

Re: Trying to update a content pack and received this error.

hello, 

Is there any solution?

This is kind of tricky! 

This is happends since 31/7.

Thanks

JS

Highlighted
srik Regular Visitor
Regular Visitor

Re: Trying to update a content pack and received this error.

I found a workaround try this. I had 5 reports in my contente pack, so I removed 4 reports and updated my content pack with just one report and no error. I went back and added\updated one report at a time till I added all 5 I oringinally had in the content pack. 

 

I opened a support ticket ticket with microsoft and they said that it is a known issue and they are working on it. Till then try this workaround.

View solution in original post

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