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mfraser
Regular Visitor

Troubleshoot connection problems link not working

When I click the "Troubleshoot connection problems" on the gateway or data source error, it takes me to a 404 page.  The link it tries to go to is:

https://docs.microsoft.com/en-us/power-bi/service-gateway-enterprise-tshoot/

 

I was trying to diagnose a "DM_GWPipeline_Client_GatewayUnreachable" error.

1 ACCEPTED SOLUTION
v-shex-msft
Community Support
Community Support

HI @mfraser.

 

>>I was trying to diagnose a "DM_GWPipeline_Client_GatewayUnreachable" error.

It seems like a common issue which caused by gateway offline, gateway service stopped, networks/proxy not work.

 

Please take a look at following link and share more detailed info to help us clarify your issue.

Troubleshooting the on-premises data gateway

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

View solution in original post

3 REPLIES 3
TonyMo
Frequent Visitor

Will someone be able to update the 404 Error about content not found from Power BI Service?  It seems that the link still points to the wrong spot so people are still receiving this error

v-shex-msft
Community Support
Community Support

HI @mfraser.

 

>>I was trying to diagnose a "DM_GWPipeline_Client_GatewayUnreachable" error.

It seems like a common issue which caused by gateway offline, gateway service stopped, networks/proxy not work.

 

Please take a look at following link and share more detailed info to help us clarify your issue.

Troubleshooting the on-premises data gateway

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

I was mostly trying to report the bug with the link and there doesn't seem to be any other way to do that.  We knew there were connection issues on our side and have since resolved them.

 

Thanks!

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