My BI reports on app.powerbi.com was working properly for months already and couple days ago I started reciving following message when I try to refresh the data.
|Underlying error code:||-2147467259|
|Underlying error message:||The server name provided doesn't match the server name on the SQL Server SSL certificate. Please see https://go.microsoft.com/fwlink/?LinkId=394782. (Source at myserver;myDB.)|
I see in Gateway management the connection is successful
I checked some of other silmiar issue and suggested use FQDN and SQL configuration.
But we did not make any change recently.
Please try and get date in Power BI desktop, if all things works fine in desktop. Maybe there are some problem in gateway. So update your gateway to the latest version and sign in again. If there is still an issue, I personally suggest you create a support ticket on the right bottom of page for better assistance.
And I just checked I'm a pro user but the support link still give me the following message
You can't access this application
powerbi.microsoft.com needs permission to access resources in your organization that only an admin can grant. Please ask an admin to grant permission to this app before you can use it.
How do you open the support ticket? Please follow the steps below.
First, when you click "create a support ticket", you will get the page below.
Then, please search your issue and check if there are any similar threads.
Finally, on the botton, please create a new ticket.
As the tag shows, you can open create support ticket for free if you have pro license.
I understand you are trying to guide me though opening a ticket with a support.
The following is what I have tried.
I checked if I am a pro user
And tried to open a ticket here
Once I clicked and try to login I got the following screen
Am I not a pro user? Or there is something else I did wrong?