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mikecocozza Frequent Visitor
Frequent Visitor

The remote name could not be resolved: ''.

Using PowerBI Web

Connecting to JIRA Cloud via Microsoft JIRA Web connector

Started receiving this type of message since July 3.

The enpoint referenced is being monitored and has been available when the PowerBI connection shows the error.


How can we diagnose further what is going on?

Moderator v-caliao-msft

Re: The remote name could not be resolved: ''.



To connect to the JIRA content pack, simply choose JIRA from the list of available content packs. You will be asked to provide your JIRA URL and credentials. So you need to check if your credenitals is expired or not. You coudl create a new report to connect it.


If the issue persists, you could capture the following logs while recreating the issue. 


Fiddler Trace


  1. Install Fiddler from if not already done
  2. Launch fiddler, then click Tools > Fiddler Options
  3. Click the ‘HTTPS’ tab.
  4. Verify the options are set as shown in this screenshot:



5. If fiddler prompts you to trust their root certificates, then click ‘Yes’.

6. Then navigate to repro the problem while fiddler is capturing traffic.

7. After the trace is captured, go to File > uncheck box next to Capture Traffic

8. File > Save > All Sessions and post it here.



Charlie Liao

mikecocozza Frequent Visitor
Frequent Visitor

Re: The remote name could not be resolved: ''.

here is a link to the fiddler file.!AhNaGTN3xd02iMhN_JlSjQSHwVUm5g



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