The gateway is not running on your computer

[Quinnie2017]

Hi Everyone,

Problem: On-premise data gateway (personal mode) is throwing the following error:

Background: First installed this on 2/17/21 and connected successfully with scheduled refreshes on 2/18/21.  Now today 2/19/21 I am no longer connected to the personal gateway.

Here are the export logs.

Desired Outcome: Reconnect to gateway.

Can anyone help?

[jomet]

Check for this service if it is running. this solves the issue. If not reinstall the gateway.

[CarelK]

This solved it for me. Thanks for the tip!

[lbendlin · Accepted solution]

No, it's only a service if you installed the Enterprise Gateway version. Personal Gateway version runs as an application. 

Maybe uninstall and reinstall your personal gateway?

[Quinnie2017]

Yes, ultimately I unistalled and reinstalled the personal gateway this morning and it is up an running again.  Fingers crossed it continues to work.  Thanks for your help.

[lbendlin]

My apologies, I shoud have asked if you are using Personal mode or Enterprise mode?

[Quinnie2017]

On-premises data gateway should display in services, right?  I don't see it - which is confusing to me since the app is running?

[Quinnie2017]

Personal

[lbendlin]

What do you mean by "app"? I asked if the service is running. Please check the Windows services.

[Quinnie2017]

The application is running (meaning visually i can see it) but when I search for it in services it is not found...

Thanks for your patience, as you can gather I am a novice on this gateway stuff.

[lbendlin]

i didn't ask if it was running on 2/18, I asked if it is running now 🙂 

[Quinnie2017]

Yes and no.  Yes, app is running but no I still have same screenshot error.

[lbendlin]

Can you confirm that the gateway service is running on your PC?

[Quinnie2017]

It was running on 2/18 but on 2/19 I received the screenshot in the original al post on my pc.