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vuyala Frequent Visitor
Frequent Visitor

The On-premises data gateway installation has failed

Hi ,
Grretings for the day!
I am trying to installing the gateway in my machine but am facing problem.
Can you please help me on this.

In my system below two are displaying disable mode:
Use your data gateway (personal mode)
Use a data gateway
hence i cant able seleting the any one of them
and when am trying to installing saying that :

The On-premises data gateway installation has failed
It looks like you are trying to reinstall. Please uninstall the current version first.
here i uninstalled and again installed eventhough same problem

note: below msg displaying under data source settings
You don't have any gateway installed or configured for the data sources in this dataset. Please install a new personal gateway or configure the data source for an existing data gateway.
This dataset has been configured by ********

Refresh history
Gateway connection
To use a data gateway, make sure the computer is online and the data source is added in Manage Gateways.
A new personal gateway is available to connect to on-premises data.Install nowLearn more
Use your data gateway (personal mode)
Use a data gateway. Thanking you !

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator v-qiuyu-msft
Moderator

Re: Unable to install On-premises data gateway

Hi @vuyala,

 

I would suggest you create a support ticket to get help of this issue. 

 

Support Ticket.gif

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
10 REPLIES 10
vuyala Frequent Visitor
Frequent Visitor

Unable to install On-premises data gateway

Hi ,
Grretings for the day!
I am trying to installing the gateway in my machine but am facing problem.
Can you please help me on this.

In my system below two are displaying disable mode:
Use your data gateway (personal mode)
Use a data gateway
hence i cant able seleting the any one of them
and when am trying to installing saying that :

The On-premises data gateway installation has failed
It looks like you are trying to reinstall. Please uninstall the current version first.
here i uninstalled and again installed eventhough same problem

note: below msg displaying under data source settings
You don't have any gateway installed or configured for the data sources in this dataset. Please install a new personal gateway or configure the data source for an existing data gateway.
This dataset has been configured by ********

Refresh history
Gateway connection
To use a data gateway, make sure the computer is online and the data source is added in Manage Gateways.
A new personal gateway is available to connect to on-premises data.Install nowLearn more
Use your data gateway (personal mode)
Use a data gateway. Thanking you !

Moderator v-qiuyu-msft
Moderator

Re: Unable to install On-premises data gateway

Hi @vuyala,

 

Have you installed the on-premise data gateway successfully? If not, please share installer log with us as suggested here

%localappdata%\Temp\On-premises_data_gateway_*.log

 

Also please note to install latest on-premise data gateway here follow this article

 

Best Regards,

Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
vuyala Frequent Visitor
Frequent Visitor

Re: Unable to install On-premises data gateway

below message  i got::

"gateway is configured correctly but is unreachable due to local network connectivity problems" also find attacheError.pngd snip

vuyala Frequent Visitor
Frequent Visitor

Re: Unable to install On-premises data gateway

This is not yet resolved, can you please help me on this?

Moderator v-qiuyu-msft
Moderator

Re: Unable to install On-premises data gateway

Hi @vuyala,

 

Please check these: 

https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/#firewall-or-proxy

https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem/#forcing-https-communicatio...

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
vuyala Frequent Visitor
Frequent Visitor

Re: Unable to install On-premises data gateway

Hi  ,

thanks for reply

i have gone through the url but not able to resolve it.Below is the screen shot what i am getting error in the pbi server.Untitled.png

 

and also check below snap,here start /stop oprtoin is not avalable -is cause for this one? or is firewall issue?Untitled1.pngplease help us

Highlighted
Moderator v-qiuyu-msft
Moderator

Re: Unable to install On-premises data gateway

Hi @vuyala,

 

Please launch the on-premise data gateway, then click Sign in use the Power BI service account then choose "migrate, restore, or take over an existing gateway" option. See: https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem/#install-the-on-premises-da...

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
vuyala Frequent Visitor
Frequent Visitor

Re: Unable to install On-premises data gateway

hi,

 

This is firewall issue.

Actually it is working fine with my mobile data network but when i am going to try compnay network its not.

Thank you for your support!

 

Regards,

Raju V

Moderator v-qiuyu-msft
Moderator

Re: Unable to install On-premises data gateway

Hi @vuyala,

 

I would suggest you create a support ticket to get help of this issue. 

 

Support Ticket.gif

 

Best Regards,
Qiuyun Yu

Community Support Team _ Qiuyun Yu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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