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nandic
Super User
Super User

Subscriptions - 4pm always late

Hi everyone,


There is strange behaviour with Power BI Service subscriptions - scheduled every 30 minutes in period 8am - 10pm.
But every day, subscription that is set for 4pm is sent at 4.30pm, sometimes 1 minute before subscription set for 4.30pm, sometimes 1 minut after.

I tried removing this subscription, creating it again, but it keeps sending at 4.30pm instead of 4pm. All other subscription are sent on time.

What might be the reason? Has anyone had similar issues?

nandic_0-1627569725414.png

 

Cheers,

Nemanja

3 REPLIES 3
nandic
Super User
Super User

@Greg_Deckler , thanks for suggestion.
In this case, it is premium dedicated account.
As Microsoft documented, there is possibility that Power BI Service processes can be delayed and i saw these earlier.. some refresh or mail is delayed 10, 15 minutes. But here is weird situation that only one subscription is delayed every day and sometimes is emailed after next scheduled subscription.
However, it takes couple of minutes to complete, it shouldn't wait 30 minutes.

@nandic Not sure we will be able to solve that here. You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".


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Greg_Deckler
Super User
Super User

@nandic If you are on shared capacity, times are not guaranteed to be exact.


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