Something went wrong, Power BI approving a access request

[twiles]

Hello, 

Im getting this error when trying to approve an access request via email. 

Activity ID: d5f08249-f89d-4a9b-96e2-16b423fcc887
Request ID: 0b695238-1267-03ec-9236-b078d74df522
Correlation ID: 752d3029-7ab8-2c19-244a-2e771981745d
Status code: 401
Time: Tue Aug 03 2021 14:22:28 GMT+1000 (Australian Eastern Standard Time)
Service version: 13.0.16577.48
Client version: 2108.1.07152-train
Cluster URI: https://wabi-australia-east-a-primary-redirect.analysis.windows.net/

The account that is receiving the access request is listed as the Report Contact, the account also has full access on the Dataset and Report for resharing. The user is not part of the workspace however that the report was initially uploaded too. 

[v-yangliu-msft]

Hi  @twiles ,

1. Clear your browser’s cookies

2. Remove the user from the data set permissions and share again from the report

3. Whether the account is an account outside the organization, if it is, you can add it as guest users for invitation

https://docs.microsoft.com/en-us/power-bi/admin/service-admin-azure-ad-b2b

This is the related document, you can view this content:

https://community.powerbi.com/t5/Service/Users-can-t-access-reports/m-p/464441

https://community.powerbi.com/t5/Service/Access-Request-Approval-Malfunction/m-p/783623

Best Regards,

Liu Yang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.