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Sweet-T Member
Member

Some Users Not Seeing Updated, Published Data

Hey all,

 

I've published a report to PBI Service for my Sales team. 

Under the "Datasets" tab, the Last Refresh date is as it should be - shortly after I published the report. 

 

I published during a working session with the team, and when some users refresh, they see the updated data whereas some users see old data. Can anyone help me out as to why?

 

I have tried: 

  • refreshing using the Report Refresh Button
  • resetting to default
  • Multiple browsers (Chrome, Edge)
  • Signing Out/In
  • Logging In "Incognito"

After multiple refreshes, some of the users are able to view the data while others cannot. 

4 REPLIES 4
Community Support Team
Community Support Team

Re: Some Users Not Seeing Updated, Published Data

Hi @Sweet-T,

 

If your scenario is that you publish a report to one app workspace in Power BI Service, when you refresh the dataset of the report, some members in the app workspace could see the updated data but some members cannot.

 

By my tests, i cannot reproduce your scenario.

 

Normally, your issue should be caused by the network. If the network is not good, someone may not see the update timely.

 

Best  Regards,

Cherry

Community Support Team _ Cherry Gao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Sweet-T Member
Member

Re: Some Users Not Seeing Updated, Published Data

The network is good, all users were on the same network and we have no issues performing other tasks online (navigating to other reports/datasets, etc.) 

 

It's not even only when I refresh the data within Service. Some users are seeing older data than what I have published. They are seeing an older version of the data, than what is in the .pbix file I publish from Desktop... 

Community Support Team
Community Support Team

Re: Some Users Not Seeing Updated, Published Data

Hi @Sweet-T,

 

That's a little strange.

 

What is your data source? Do you have this issue for any of your reports or the specific one?

 

If it is convenient, could you list the the detail steps for your scenario so that we can help further on it?

 

Best Regards,

Cherry

Community Support Team _ Cherry Gao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Sweet-T Member
Member

Re: Some Users Not Seeing Updated, Published Data

Hey Cherry,

 

I think the source of the confusion was a datestamp a previous developer had created in the report that showed "Data Current Thru". This visual pulls the "Last Modified Date" from an object that varies for each user. My guess is the information on the page is up-to-date, but this isn't being represented by this visual. 

 

I'll dig into this when I can and report back, but thank you for helping me so far!