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Hi,
Has anyone encountered any issues (in the last couple of weeks) where logging on Power BI service, using Internet Explorer (v 11) takes a really long time to authenticate your email address?
Steps:
1. Use app.powerbi.com to get login screen
2. Select your email address/enter your email address in window "Sign in to your account". Address: https://login.microsoftonline.com/common/....
After either selecting your account or entering your email, the processing animated circle icon commences and continues to spin. There appears to be a re-set? taking place behind the scenes as the icon flashes and continues to spin.
This happens failry reguarly with the login process lasting on average 5-6 mins.
This issue does not take place on Chrome.
Appreciate any information/resolution steps on this issue.
Thanks.
Hi @Anonymous,
I tested but haven't faced this issue, it sign in smoothly. Where are your data stored ? I think the issue may related to the area server.(you can find it at service -> question mark -> about power bi)
In addition, you can also try to clear the browser cache and remove the saved login cerationals.
Regards,
Xiaoxin Sheng
Thanks @v-shex-msft.
I'll keep in mind about clearing the browser cache and saved login credentials.
Data is stored in Southeast Asia (Singapore).
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