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Remi_Laf Frequent Visitor
Frequent Visitor

Slicer works on Desktop, but not well Online

Hello Everyone,

 

I am currently facing a big problem with my Slicers on my published reports.

 

On Desktop :

Everything works perfectly fine : when i click on different slicers, data is getting filtered correctly.

 

On Services (once published) When i click on a slicer, different cases happen :

 - Case 1 : some data is filtered, some not and even sometimes it displays the wrong data. e.g : I select a particular month, and it shows another one in a tab.

 - Case 2 : It doesn't filter anything even if the slicer is highlited and when i click again on it (unhighlit it), it suddenly filter my data...

- Case 3 : It works during one day, and not the next one

 

Am I the only one to get this problem ? Any idea about it ?

For information I tried it with the ChicletSlicer and the HierarchySlicer and the native one.

 

Thank you for your help,

 

16 REPLIES 16
Super User
Super User

Re: Slicer works on Desktop, but not well Online

@Remi_Laf I can't offer anything helpful other than to say I have one user of 10 that are all part of the same security group the dashboard / report is shared with experiancing this strange behavior. His slicer on one report page defaults to only show one user, and the only thing that works is to open the filter section on the right, select all users in the slicer and things on the report page pop back. 

He's the only user like this, and I still haven't figured it out...

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Community Support Team
Community Support Team

Re: Slicer works on Desktop, but not well Online

Hi @Remi_Laf,

 

If your report works properly on desktop, I think it should more related to power bi network service.

 

I can't reproduce the 'case 1', can you please share more detail contents about your issue? It will be help for troubleshooting.

For instance: datesource type, visual type, connection mode, screenshots, result.

 

#2: For this highlight issue about chiclet slicer, I have reported to power bi team and waiting for fix.(CRI:45860072)

chiclet slicer highlighting

 

#3:  It sounds like the known refresh issue, perhaps you can take a look at support:

We are experiencing a temporary issue where users who are using web.page function in their queries will not be able to refresh data sets. Engineers have identified the issue and are in the process of applying the fix. Next update by 08/31/2017 13:00 PST

 

>>For information I tried it with the ChicletSlicer and the HierarchySlicer and the native one.

For compatibility of custom visuals, you can also contact to power bi custom visual team for further support.

 

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.



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Remi_Laf Frequent Visitor
Frequent Visitor

Re: Slicer works on Desktop, but not well Online

Hi v-shex,

 

Thank you for answering. 

 

Here are some screenshot of the case 1 :

 

screen 1.pngOn Power BI OnlineScreen 2.pngComments

 

1 - Everything works perfectly on desktop

2 - It seems that the table Visal have some problems to show the right data.

 

 

Thank you in advance if you have any idea Smiley Happy

 

Rémi.

Community Support Team
Community Support Team

Re: Slicer works on Desktop, but not well Online

Hi @Remi_Laf,

 

If you can please share the pbix file to test. I I can't reproduce this issue based on your screenshots.

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.



For learning resources/Release notes, please visit: | |
Remi_Laf Frequent Visitor
Frequent Visitor

Re: Slicer works on Desktop, but not well Online

Unfortunately, I cannot share this data to anyone, sorry.

 

Is there any other way to work on this problem ?

Have you ever heard about any issue on the table visual getting trouble to refresh when using filters ?

 

Thanks,

 

Rémi

tmartin1313 Frequent Visitor
Frequent Visitor

Re: Slicer works on Desktop, but not well Online

I am having the same issue. I spent hours removing the chicklet slicer from all of my reports because it was broken.

 

Then I found out that it's doing the same thing for the Smart Filter by OKViz as well. So I do not believe it is an issue with the custom visuals, but rather a PowerBI online issue. It works fine on the desktop, but not after it is published.

 

The workaround is to search for a name in the Smart Filter, then click 'Refresh' at the top of the report.

 

Kind of embarassing though since I am doing training on this next week and have to teach the workaround in order for these reports to work correctly.

dathompson Frequent Visitor
Frequent Visitor

Re: Slicer works on Desktop, but not well Online

I'm experiencing similar behavior with various slicers and cross-filtering. Seems like a bug was recently introduced in the Power BI service.

Ross73312 Super Contributor
Super Contributor

Re: Slicer works on Desktop, but not well Online

What browser are you using?  Is that browser up to date?  I had a strange issue with a couple of my users and it turned out they were using Internet Explorer 10.  Upgrading them to 11 resolved the issue.


   

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tmartin1313 Frequent Visitor
Frequent Visitor

Re: Slicer works on Desktop, but not well Online

I have tried IE 11, Edge, Chrome, and Firefox. Same issue in every browser.

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