Slicer not changing visuals for one user

[clinton_nz_ssl]

Hi,

We have a report generated in Desktop, that is published to Service.

This report has a range of features and functions that all work fine.

However, for one user, the slicer does not update the visuals, and I cannot work out why.

They have the same licenses, same access, same everything, but when they click the radio button to on or off, it does not update the data/visuals, but it works for everyone else.

It is a very simple slicer that is slices data between sales 'year to date' or the 'current month'.  On or off.

For this user, on or off, just will not update/change the visuals.

I have tested with this user in both desktop and service, makes no difference.

I have tested with this user on two different PC also, even with different browsers on each.

Can anyone help with this?

Thank you

[clinton_nz_ssl]

Thanks for the reply @v-cgao-msft 

The experience for the user is the same on PC, iphone app or web. That one slicer doesnt work for them.
I just went and removed him from workspace, direct access and RLS.

Got him to sign out of PB Desktop, and web etc, and then fully out of PC.

Tested again after fresh logins to PC, and then I put his PB access to the report...same issue exists.

Very weird issue indeed!

[v-cgao-msft]

Hi @clinton_nz_ssl ,

If all environment variables are the same for this user and other users, but the slicer behaves differently, it is recommended that you open a support ticket here.

Support | Microsoft Power BI

If this is your first time using the support ticket, please refer to.

How to create a support ticket in Power BI

Best Regards,
Gao
Community Support Team

If there is any post helps, then please consider Accept it as the solution to help the other members find it more quickly. If I misunderstand your needs or you still have problems on it, please feel free to let us know. Thanks a lot!

How to get your questions answered quickly -- How to provide sample data

[v-cgao-msft]

Hi @clinton_nz_ssl ,

That's a bit strange.🤔

If the user is in the workspace, try removing and adding him back.

If the report is shared through a link, try removing his permissions and then re-adding it.

Best Regards,
Gao
Community Support Team

If there is any post helps, then please consider Accept it as the solution to help the other members find it more quickly. If I misunderstand your needs or you still have problems on it, please feel free to let us know. Thanks a lot!

How to get your questions answered quickly -- How to provide sample data