I have a problem with signing in into Power BI since May. I had contact with the microsoft support but I don´t get an ansewer anymore. I hope that somebody in the community might help me.
Attached you can see a screenshot with the error. It says that I could not sign in because the account is invalid.
It would be really nice if somebody could help me. For me it would be enough to get a briefing for our ICT desk or so but I cannot wait to use Power BI again!
i have same error my account is personal but with domain of the company, @iltsoft.com And it is not possible to log in, other microsoft service work fine (azure, onedrive, etc) with the same account
I have a similar sign-in error,
Yes - I too was able to sign in until sometime this past fall. We don't use O365 at my company and I confirmed with our IT department that we don't have O365 sign ons.
I have tried the following steps, but I still no longer can log in with my company email address or even request to change my password (I just get notified that the email address isn't recognized). I tried to set up my account over again with no luck. Any suggestions would be so greatly appreciated.
Here is a step-by-step recreation of the issues I am facing with Power BI Desktop and webservice in signing in.
After loading the PBI Desktop File, called TimeKeeper.pbix (478 KB) When I go to publish to the web, I click the Publish button (see below)
I'm having the same error as you do.
Tried signing up using first my work mail:
after clicking "sign in", it says it doesn't recognize my work account. Tried using my personal mail and I can't see anywhere how to finish the sign-up process.
Here are the steps he told me to do.
I have done all the tips from the first mail except for using another browser because my company doesn´t allow other browsers than internet explorer. As I tried the last tip their was the same error like before.
The things from the second mail didn´t work as well on my computer because I am not the administrator.
Thanks for your help!
From the first mail
From the second mail
Here a few steps to assist you in turning off Windows Security credentials prompt:
iii. Under View your active networks
iii. Expand Home or work
iii. In the left pane, click Manage your credentials.
@janisCNH It sounds like it worked at one point, and now it doesnt? Does your company have an office365 account set up? I'm assuming you used your company credentials to sign in originally here?
You are right. It worked untill the beginning of May!
Normally we have an office 365 solution. I also had to insert the log in data of our company for signing into power BI. After that the error popped up.
Did you sign up originally in Power BI with your @company.com email extension? Or did you sign in with a different account?
If you have issues with logging in to your Office 365 environment, then this isn't just a Power BI issue. It sounds like something is wrong with your Azure Active Directory... Did your IT department change something in May?
Sorry for the delay!
Yes, I used my normal company email adress.
Okay, that might be possible. I think that I just show them the tipps you gave me and hope that they have a solution for me!
Thanks for your help so far and I will keep you updated if I get any news!
@janisCNH Did MS support give you any ideas of how to resolve the issue? Can you list out things you have tried so we don't repeat possible things to try?
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