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lneave Frequent Visitor
Frequent Visitor

Sharing report only show white loading screen

Hi, when someone tries to open the report I shared with them they see only a white loading screen as below.
I have a Pro trial license. 

image.png

3 REPLIES 3
Community Support Team
Community Support Team

Re: Sharing report only show white loading screen

Hi @lneave,

 

How did you share this report with others? Directly clicking the "Share" button or send them the URL? 

 

Do those recipients have Pro license? Are they in the same organization with you?

 

Best regards,

Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
lneave Frequent Visitor
Frequent Visitor

Re: Sharing report only show white loading screen

I tried both the share button and the URL. And tried to people inside and outside my organization. They don't have a pro license.
Community Support Team
Community Support Team

Re: Sharing report only show white loading screen

Hi @lneave,

 

Please be aware that with sharing, whether you share content inside or outside your organization, you need a Power BI Pro license. Your recipients also need Power BI Pro licenses, or the content needs to be in a Premium capacity.

 

Besides, currently, there existing some issues about dashboard sharing. https://powerbi.microsoft.com/en-us/support/

1.PNG

 

Best regards,

Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.