Sharing dashboards external organisation

[johndejager]

Good afternoon,

I'm trying to share a dashboard with an external organisation, and when they open the invite en log in with powerbi pro license on the site they get this error

Can you help me?

John de Jager

[v-yulgu-msft]

Hi @johndejager,

When you share a dashboard to external users, you should be aware that only your direct recipients can see the shared dashboard, any user sign up with other email account can't access this shared dashboard even they have the link. Also, if your dashboard contains Pro content, your recipients should also need Pro liscense to view the data. 

In your scenario, how did they open the dashoboard, via clicking the link in email or in Power BI service? Did this error only occur to external organization? What happened if sharing this dashboard with your organization?

Besides, please translate the error message to English.

Best regards,
Yuliana Gu

[Anonymous]

Hi @johndejager,

Looks like more people encouter this and I can also reproduce the issue.

There is another topic for this: https://community.powerbi.com/t5/Service/Something-not-right-when-sharing-to-outside-users/td-p/6012...

The solution would be to add the administrator as a user for the dashboard, could you try that?

[johndejager]

So if i understand correctly i need to share my dashboard with my organisations administrator ?

[Anonymous]

No i guess with the report creator, can you try that?

[johndejager]

unfortunatly i already did that without any luck