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tsahai23 Frequent Visitor
Frequent Visitor

Shared with Me Icons Not Loading

Hello, 

 

We've recently uploaded custom logos to the platform and they appear to be loading correctly in all places except when looking at workspaces from the 'Shared with Me' perspective. Here many of the icons appear to be 'broken' This does not appear to be an issue for a local machine but several of the users on our side are experiencing the same. Please see below for image: 

 

 Any suggestions on how so solve this? Thanks!Broken_Icons.png

1 ACCEPTED SOLUTION

Accepted Solutions
tsahai23 Frequent Visitor
Frequent Visitor

Re: Shared with Me Icons Not Loading

For those of you following this issue, looks like the fix has now been made available. 

 

 

icons-fix.PNG

10 REPLIES 10
gelliott02 Frequent Visitor
Frequent Visitor

Re: Shared with Me Icons Not Loading

I see this as well, and it has been this way for a while.

Community Support Team
Community Support Team

Re: Shared with Me Icons Not Loading

Hi @tsahai23,

Based on my test, it could work on my side(I used the Edge to have a test):

1.PNG

Could you have tried to clear browser cache and test again?

 

Regards,

Daniel He

Community Support Team _ Daniel He
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
tsahai23 Frequent Visitor
Frequent Visitor

Re: Shared with Me Icons Not Loading

 

I cleared my cache but am still seeing the same. Please see below. Any further suggestions? 

broken-icons2.PNG

tsahai23 Frequent Visitor
Frequent Visitor

Re: Shared with Me Icons Not Loading

Does anyone know if this has been escalated as a bug to the support team? 

Community Support Team
Community Support Team

Re: Shared with Me Icons Not Loading

Hi @tsahai23,

I have reported the problem internally, if there is any news, I will reply you in time.

 

Regards,

Daniel He

 

Community Support Team _ Daniel He
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
gelliott02 Frequent Visitor
Frequent Visitor

Re: Shared with Me Icons Not Loading

Any news on this? The issue is still present on Chrome and seems to only affect the New Workspace types. We are now using New Workspaces company wide and doing a lot of access control and distribution via the Shared With Me tab (seeing as there is still no viewer only role for new workspace experience). It is pretty unsightly.

mthierba Frequent Visitor
Frequent Visitor

Re: Shared with Me Icons Not Loading

I agree. We have had Microsoft Support work on this for a while now, but to no avail so far.

jcarville Established Member
Established Member

Re: Shared with Me Icons Not Loading

Noticed this issue myself and has been that way for many months now.

tsahai23 Frequent Visitor
Frequent Visitor

Re: Shared with Me Icons Not Loading

I just received the following update Microsoft support:

 

"From the latest update from the product team, they identified that this issue is a bug and ETA for the fix is 2nd week of January.

 Please let me know whether I can close this ticket temporarily as the bug would fix in 2nd week of January . However, I will be updating when the fix is deployed."