Solved: Re: Share with external organization (both with PR...

Anonymous · ‎06-08-2020

Hello,

We want to share a dashboard created in my organization (company A) with other Power BI Pro users in other organization (company B). We do it in the Power BI Share Options and they receive an email with the link.

But when they try to enter in the dashboard, the webpage show them a message to buy a Pro license or to start a trial period. We are sure that all the users in both organizations have a Pro license, because they share some other dashboards inside company B and their users need the Pro license to see them.

The problem only happens when we try to share ours dashboard from A to B. Anybody knows why it is happening?

If helps, our company is allowed to share dashboards with external organizations. But they don't have it allowed; we tried to share a dashboard from B to A and we receive a Power BI warning not allowing it.

Thank you very much

RMay · ‎06-08-2020

How you have described it should work and is how we have been working with our clients for months. It stopped working early last week.

This is a known issue (causing frustration for us as well) and appearantly it will be fixed tomorrow.

Although it was meant to be fixed on the weekend -

Power BI Pro customers trying to access externally shared content from a different Tenant may encounter a message asking to “Upgrade to Power BI Pro”. Engineers have identified the root cause and ETA for a fix is end-of-day 06/09/2020.

https://powerbi.microsoft.com/en-us/support/

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RMay · ‎06-08-2020

How you have described it should work and is how we have been working with our clients for months. It stopped working early last week.

This is a known issue (causing frustration for us as well) and appearantly it will be fixed tomorrow.

Although it was meant to be fixed on the weekend -

Power BI Pro customers trying to access externally shared content from a different Tenant may encounter a message asking to “Upgrade to Power BI Pro”. Engineers have identified the root cause and ETA for a fix is end-of-day 06/09/2020.

https://powerbi.microsoft.com/en-us/support/

Anonymous · ‎06-10-2020

Thank you for your comments and the information.

As you said, there was a known issue in Microsoft Power BI Service. It seems to be solved yesterday, because we have tried today and it has worked ok.

We were trying it during almost two weeks and we thought that we were doing something wrong.