ServiceNow content pack no longer available?

[Anonymous]

I've been asked to look at ServiceNow as a data source.  I have been doing a bit of reading and there is plenty of mention of a ServiceNow content pack available in PowerBI, but I can't seem to find it anywhere.

Can anyone confirm that this service pack exists?  If so, how do I access it (I currently don't have an account - waiting for the Servicenow team to provision one).

Saving that, does anyone have a preferred method of connecting to ServiceNow?  I am looking at building a summary dashboard that outlines counts of tickets at various levels.

Thanks

[v-eqin-msft · Accepted solution]

Hi @Anonymous ,

Have you tried this? 

https://docs.servicenow.com/bundle/orlando-application-development/page/integrate/odbc-driver/task/t... 

I am doing it and see the entire Service Now Schema. Follow the instructions and there is a video at the very start of the article that explains what you need. 

A similar thread:

https://community.powerbi.com/t5/Desktop/PowerBI-connection-with-ServiceNow/m-p/909414

Refer to:

https://blog.kofko.xyz/connect-servicenow-and-powerbi

https://powerbi.microsoft.com/en-au/blog/explore-your-servicenow-data-with-power-bi/

https://community.servicenow.com/community?id=community_article&sys_id=14f750a4dba22410fb4ae15b8a961913

Best Regards,
Eyelyn Qin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[ltopchyi]

Hi @Anonymous 

I see that this request has already been solved, but just in case you still need to integrate ServiceNow with Power BI, feel free to check this app: Power BI Connector for ServiceNow.

Liubov

[v-eqin-msft · Accepted solution]

Hi @Anonymous ,

Have you tried this? 

https://docs.servicenow.com/bundle/orlando-application-development/page/integrate/odbc-driver/task/t... 

I am doing it and see the entire Service Now Schema. Follow the instructions and there is a video at the very start of the article that explains what you need. 

A similar thread:

https://community.powerbi.com/t5/Desktop/PowerBI-connection-with-ServiceNow/m-p/909414

Refer to:

https://blog.kofko.xyz/connect-servicenow-and-powerbi

https://powerbi.microsoft.com/en-au/blog/explore-your-servicenow-data-with-power-bi/

https://community.servicenow.com/community?id=community_article&sys_id=14f750a4dba22410fb4ae15b8a961913

Best Regards,
Eyelyn Qin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous · Accepted solution]

Thanks for the detailed reply.

I still cannot find the ServiceNow content pack that a few of the above links referecnce - even the PowerBI blog itself send you to a now dead link (which redirects you back to the Power BI landing page).

But I do believe I have found my solution.  I am simply going to use the ServiceNow Table REST API as outlined in https://blog.kofko.xyz/connect-servicenow-and-powerbi .  Hopefully, this is enough to satisfy the ServiceNow admin, who was concerned that giving Power BI direct access will break ServiceNow.

Thanks

[Anonymous]

Anyone?  Am I looking under the wrong rocks?