Service won't load properly for user account

[Anonymous]

Hi,

For my user account the service will not load properly. When I log in it just appears like the attached picture even though I have a lot of reports, dashboards, data sets. All other apsects of Office 365 are working fine.

I have tried logging in with a test account and that works fine, my collegue can log in. Does anyone have any suggestions?

Not working service

[Seth_C_Bauer]

@Anonymous Try a different browser, or see if there are any updates available for your current browser.

[DanielClark · Accepted solution]

Hi,

I have the same issue from the UK when accessing app.powerbi.com. Chrome, Firefox and edge.

When navigating directly to a report link it seems to load as expected.

Regards,

[Anonymous]

Yep - I found the same solution as you. Seems to be working today, although other aspects of Office 365 are playing up a bit, so it maybe general Office 365 flakiness.

[v-ljerr-msft]

Hi @Anonymous,

Great to hear the problem got resolved! Could you accept the corresponding reply as solution to help others who has similar issue easily find the answer and close this thread?

Regards