I'm using PowerBI to access Service Now to pull incidents data but I'm getting an error when configuring my credential upon login.
Does your business use Single Sign On (SSO)? If so, we tried to use this ServiceNow plug-in as well and found that it wouldn't work because our organisation uses that. We are hoping ServiceNow fixes that soon.
Thanks for the replies.
Our organization uses SSO so it could be the reason. Was the workaround is to use the ServiceNow plug-in? How do I get or implement this plug-in?
@v-ljerr-msft We have both options for logging into Service Now. I am able to connect from Power BI Desktop to Service Now but not from Service. I found the issue is that our ServiceNow setup has a set of IP's its whitelisting. But Power BI does not have an IP Range we can whitelist. The Azure IP Ranges are in CIDR Format which is not supported by Service Now.
Would a gateway be of use to resolve this issue? Any assistance on the same would be useful.
This is my first time creating the connection and never created a data set for service now. It seems like a connection because the error displays quickly and seems not validating my account yet.
According to this article, there're some system requirements to connect to Power BI content pack for ServiceNow incidents:
If you're hitting a credential error during load, please review the access requirements above. If you have the correct permissions and are still hitting issues, please work with your ServiceNow admin to ensure you have any additional permissions that may be required for your custom instance.