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Aron_Moore
Solution Specialist
Solution Specialist

Service down?

Anyone else having issues connecting to the service? I checked the status page and it says it's alright, but nothing is coming up for me in several different browsers....

1 ACCEPTED SOLUTION
dbszepesi
Helper III
Helper III

I talked with support but it was front line support in India.  Hopefully they escalate it but they were able to access the service from within the MSFT network so it must be an external thing.  The lack of response on the support page is infuriating, I have nothing to tell my customer.  Monday's are very important for access to data as I am sure it is for a lot of other customers.

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dbszepesi
Helper III
Helper III

Pathetic response.  They should hope that I don't get surveyed.  Case owner responded with this when I asked for a reason for the outage that I could pass along to my customer.  Good to see PSS still lives on.

 

I got an update from Technical team, they said there no any technical reason behind this and service is auto recovered after 15min.

Anonymous
Not applicable

Look in the Azure Portal > Help + Support > Service Health > Health History

 

You'll see this: https://app.azure.com/h/YY0R-NS8/cac294

Thats not going to show health history for the Power BI service, I just see embedded.  I also don't see any outages.

 

Interestingly enough, inside the Microsoft network, everything was fine.  That means that any service monitoring done inside the network would not show a problem (score!) even though we (customers) all could not get to it from the outside.

 

One would hope that their monitoring would include external monitoring from external sources but considering support had no idea that it was down, I am not that hopeful.

dbszepesi
Helper III
Helper III

My data set usually takes 45minutes to refresh.  Its up to 1.5hrs now.  I kicked it off right after the system came online so I am hoping that its just the surge of traffic when the system came back online.  Thought I could relax a bit but, yay Monday!!

dbszepesi
Helper III
Helper III

I noted the service down at 8:00am PST, my customer at 8:04am PST.  I saw it back up at 9:11am PST.

Anonymous
Not applicable

This outage note appeared and then disappeared on the Power BI service page:

2018-07-10_16-20-31 Power BI outage.png

dbszepesi
Helper III
Helper III

I just got in at 11:11am CST

Anonymous
Not applicable

I wonder what happened 

Anonymous
Not applicable

Based upon forum threads and our internal use, it looks like the outage was from 8:21 AM to 9:14 AM USA Pacific Time.

 

Related thread: Power BI Service and Desktop are down

 

The Power BI Support page has been showing "No known issues: Power BI is running smoothly"

Aron_Moore
Solution Specialist
Solution Specialist

Looks like we're back up and running here.

dbszepesi
Helper III
Helper III

I would recommend that everyone open a ticket.  Support response seems really sluggish.

jzeeb_Omni
Regular Visitor

Something went wrong.
Please try again later.
TECHNICAL DETAILS
An unknown error occurred. If you continue to see this error, please provide the following information when requesting support.
Date and Time: 2018-07-16 15:50:50Z
ActivityId: bde84072-751d-4d13-a554-044728dfee00
mmace1
Impactful Individual
Impactful Individual

Probably don't need another confirmation but - same. 

 

 

dbszepesi
Helper III
Helper III

I talked with support but it was front line support in India.  Hopefully they escalate it but they were able to access the service from within the MSFT network so it must be an external thing.  The lack of response on the support page is infuriating, I have nothing to tell my customer.  Monday's are very important for access to data as I am sure it is for a lot of other customers.

Aron_Moore
Solution Specialist
Solution Specialist

Sounds good. Guess we'll wait and see.

 

BTW, we're now getting Refresh failed alerts for our datasets so it seems to be more than just a connection issue.

Anonymous
Not applicable

Agree

 

Date and Time: 2018-07-16 15:37:09Z
ActivityId: 158da119-b998-4d33-bc00-23aca980674b
mysterbiggs
Advocate I
Advocate I

Yes, I am having the same issue. started about 20 minutes ago. The Error I receive when trying to open Power BI web serviceThe Error I receive when trying to open Power BI web service

Anonymous
Not applicable

Also...why is the error page an Owl who got his/her a** kicked?

Seems like an odd image.

Same.  Outage page says there are no problems but its been down something like 30 minutes.

Aron_Moore
Solution Specialist
Solution Specialist

So who wants to open the ticket Smiley Wink?

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