Service Refresh to Salesforce returns The credentials provided for the Salesforce source are invalid

[justingraff88]

I've had this issue since Tuesday morning. When I enter credentials into Power BI service for the Data source credentials it is fine (no errors) but then when the dataset refreshes I get this error.

Odd part is that I have multiple datasets connecting to Salesforce and this is only occuring on some of them. All of them refresh in Desktop without error. I checked the login log in Salesforce and they all show success but then service still returns the above error after a successful (on the Salesforce side) login.

Things I've checked/tried:

• Ensured API access is enabled in Salesforce
• Reentered credentials for the data source
• Reverted to previous version (July) of Power BI Desktop
• Deleted dataset and readd in Service
• Change Authentication browser to "Use my default broswer" in Desktop settings

[aj1973 · Accepted solution]

Hi @justingraff88 

Go back to your desktop and clear the cashe

then go to 

and delete none neccessary sources.

[justingraff88]

That worked thanks! So was it essentially that the cache became too large and the delay caused the login to timeout?

[aj1973]

it could be yes,

welcome