Scheduled refresh for a dataset failed, was turned off, but I did not get notified by email

[pborah]

This morning I got a number of refresh failure notifications in my inbox. Upon inspecting, it seems scheduled refresh somehow got turned off for a dataset. Now, I understand unused reports get their refresh disabled after a certain amount of time but I usually get notified of such events. However I did not receive any system notification about it this time. I refreshed it manually twice after coming in to my office and the reports loaded fine. However minutes later, I get a refresh failure notification again. What is going on?

[v-jayw-msft]

Hi @pborah ,

After two months of inactivity, scheduled refresh on your dataset is paused. A dataset is considered inactive when no user has visited any dashboard or report built on the dataset. At that time, the dataset owner is sent an email indicating the scheduled refresh is paused. The refresh schedule for the dataset is then displayed as disabled. To resume scheduled refresh, simply revisit any dashboard or report built on the dataset.

Scheduled refresh will also get disabled automatically after four consecutive errors.

Refer https://docs.microsoft.com/en-us/power-bi/connect-data/refresh-scheduled-refresh#scheduled-refresh .

Best Regards,

Jay

[collinq]

Hi @pborah ,

That error - the transient one - is, by definition, a temporary one.  If you can manually refresh it, then that proves it is temporary.  To actually determine WHAT the background problem might be you will have to look at your logs (via O365) and then after reviewing those, you will might even have to contact Microsoft with your results.

As for the "no warning" emails, I have found that the emails coming from the Service look very similar and especially when I get a lot of them from a number of reports the "we have stopped refreshing" gets lost in the shuffle.  If you still have them available, you might go through them again to confirm that you got a "we have stopped" type of email. 

[pborah]

Thanks @collinq I'm still getting those refresh failure notifications while the report continues to load normally. I will escalate to the global/O365 admin if it continues for the rest of the day. As for the initial warming email, I went through my inbox and there is no such alert that mentions refresh has been disabled for any reason.