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purnima13 Regular Visitor
Regular Visitor

Scheduled refresh fails, on-demand works

Hello,

I recently moved the personal gateway to an OVH cloud running on Windows 2012 R2.
Since I have done this all the scheduled reports which are connected to google analytics fails 80% of the time for the past 3 weeks. All other reports are not impacts.
When I run on-demand refresh, it works sometimes and fails sometimes. On occation I need to update the password for any one data source in the report and then it works. I have not been able to understand the error as there is no error message just an activity id and request id.

How would you recommend I solve this?

1 ACCEPTED SOLUTION

Accepted Solutions
purnima13 Regular Visitor
Regular Visitor

Re: Scheduled refresh fails, on-demand works

This was a temporary technical issue which was solved by the product team.

2 REPLIES 2
Community Support Team
Community Support Team

Re: Scheduled refresh fails, on-demand works

Hi @purnima13,

 

I would suggest you file a support ticket here.

create ATicket

 

Best Regards,

Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
purnima13 Regular Visitor
Regular Visitor

Re: Scheduled refresh fails, on-demand works

This was a temporary technical issue which was solved by the product team.