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Helper II
Helper II

Scheduled Refresh stopped working, on demand no good either

All of a sudden our sheduled refresh stopped working

serveral reports, several data sources.

creds are all correct

downloading the report and refreshing data in the client works fine

gateway is online and no errors

 

manual refresh from web not working either

started 6/6/2018

3 REPLIES 3
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Super User IV
Super User IV

Re: Scheduled Refresh stopped working, on demand no good either

Hi there

Could you log into the On-Premise Data Gateway where it is installed on your Server and check the Network settings?




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Microsoft
Microsoft

Re: Scheduled Refresh stopped working, on demand no good either

Hi @gemidriver,

 

Please try to restart the gateway service for a test.

 

Regards,

Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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Helper II
Helper II

Re: Scheduled Refresh stopped working, on demand no good either

i have installed the latest gateway

i have restarted service

1 manual refresh worked for 1 report

the next automatic refresh didn't work

still have other reports not refreshing

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