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Advocate III
Advocate III

Scheduled Refresh Issue

Having an issue with all our reports this morning in that the schedule refreshes, set to go at 8.30am have not even attempted to run.


There are no error emails and, when I check the Datasets tab, the next refresh is showing as earlier this morning (it is currently 9.54am on 12/03 in the UK. Is anyone else having the same issue - does anyone know why??



Advocate I
Advocate I

We have the same here in the Netherlands

Advocate III
Advocate III

I'm getting this same issue again today. In addition, I can't refresh the reports from the web and when I try to publish manually from Desktop, it's just hanging there. Anyone else having the same problem again?

Not applicable

I have the same problem currently.

My report refreshed correctly at 8:44 EET, but now it's hanging at "Next Refresh" 10:30 EET (it's now 11:29 EET) 😞

I hope this will be fixed asap

Impactful Individual
Impactful Individual

Same here in the UK. Cannot refresh locally and re-publish either.


I have raised a support ticket.



**** Well at least we have some information. But I am not sure about Good Service Status for Europe? ****service.PNG

Not applicable

I see that this issue was removed from Awareness.

Have you heard anything from Microsoft? I also raised a ticket with them, but I didn't hear anything about a solution yet.

Hi @Anonymous 


I received a response to the issue I raised this morning saying it is a known issue with the March release of the Gateway:


My reports appear to have refreshed themselves automatically today.

Same here using re-publish (UK)

Not applicable

@Anonymous Thanks for raising this. I just noticed the same issue happening across most of my reports. As of 09:44 GMT:



Even for me also

Yes, it's never really gone away to be honest! Need to log as a formal issue I think

Thanks @livvysuttle - I have just raised it on the Issues Board but I'm not sure if there's anywhere I can officially open a ticket?

Not applicable

Same in UK, issue persists, cannot create a dataflow as it is grinding to a halt, also a 30sec refresh lasting more than an hour.

Frequent Visitor

Same here!

Advocate IV
Advocate IV

Same here in the UK

Frequent Visitor

Same here.




Regular Visitor

 Exactly the same here, scheduled refreshes set to run this morning at 0830, didn't happen, but showing next scheduled refresh due at 0830 this morning! Also, manual publication is very slow, buffering etc.

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