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Helper II
Helper II

Scheduled Refresh Failure (On Demand Fine)

Hi,

 

Any suggestions. I'm getting a refresh failure on my scheduled refresh 

Unable to connect to the data source undefined.

 

On demand refreshes succeed fine though...

 

Any ideas?

 

Thanks

1 ACCEPTED SOLUTION
Resolver II
Resolver II

I had a similar issue to this a few days ago which was was resolved by refreshing the data gateway. It could be worthwhile to check your data gateway to see if there any update prompts.

View solution in original post

2 REPLIES 2
Community Support
Community Support

Hi, @Chaucer 

Can you share screenshots about refreshing history for more error messages?

Please mask your private information before uploading.

 

Make sure that the computer where the gateway is installed is always on.

 

Best Regards,
Community Support Team _ Eason

Resolver II
Resolver II

I had a similar issue to this a few days ago which was was resolved by refreshing the data gateway. It could be worthwhile to check your data gateway to see if there any update prompts.

View solution in original post

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