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hongkwokkwok Regular Visitor
Regular Visitor

Schedule Refresh is always late

I'm using Pro Trial Version. 

My schedule refresh is set 6pm daily.

From the refresh history, it refresh at 7:55, 9:50, 8:50..... It was late every day.

When I refresh manually (on demand), it works.

Is it a known issue? or is it because i'm using a trial version?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Administrator sivah
Administrator

Re: Schedule Refresh is always late

Hello,

 

We have made enhancements in this area. Official SLA is 1 hour to start the refresh. Are you still seeing schedule refresh starting more than an hour?

 

Regards

Siva

17 REPLIES 17
Super User
Super User

Re: Schedule Refresh is always late

@hongkwokkwok It is official that When you configure a time for scheduled refresh, there can be a delay of up to one hour before it begins and it is regardless of the tyep of account you have.

hongkwokkwok Regular Visitor
Regular Visitor

Re: Schedule Refresh is always late

Take last week as an example.

My schedule is 6pm daily. But the refresh history in mon-fri are 7:53, 7:55, 9:50, 8:50, 8:55. It's late more than one hour every day.

User is expected to get the updated result around 6:30 - 7:00.

However, it's late for whole week.

I'm figure out a solution such as setting schedule for 5:00, 5:30...but I'm not comfortable for it...I'm not sure how long is the delay

 

 

hongkwokkwok Regular Visitor
Regular Visitor

Re: Schedule Refresh is always late

Today it has just 30 min. delay. maybe it is Sunday?

Administrator sivah
Administrator

Re: Schedule Refresh is always late

Hello,

 

We have made enhancements in this area. Official SLA is 1 hour to start the refresh. Are you still seeing schedule refresh starting more than an hour?

 

Regards

Siva

hongkwokkwok Regular Visitor
Regular Visitor

Re: Schedule Refresh is always late

it has around 30 minutes delay in these three days.

 

ZLJ Regular Visitor
Regular Visitor

Re: Schedule Refresh is always late

We are often well over an hour.  Just checked one of my datasets which was scheduled for 8am, and its now 9.48am and it still hasn't run.  

Administrator sivah
Administrator

Re: Schedule Refresh is always late

Hello,

 

The refresh is expected to start within an hour of the time you configured for refresh. Official documentation avaialble at https://powerbi.microsoft.com/en-us/documentation/powerbi-refresh-data/

Administrator chass
Administrator

Re: Schedule Refresh is always late

Zu,

 

We shouldn't be seeing delays over an hour.

Can you send me your Tenant name and the dashboard using that dataset?

Chass@microsoft.com

 

Thanks,

Chuck

 

hongkwokkwok Regular Visitor
Regular Visitor

Re: Schedule Refresh is always late

Now both Schedule Refresh (delay more than 1 hour) & Manual Refresh do not work. Is it server problem?

The time now is 28-Jul-2016 6:35PM (GMT+8)