Schedule Refresh is always late

[hongkwokkwok]

I'm using Pro Trial Version. 

My schedule refresh is set 6pm daily.

From the refresh history, it refresh at 7:55, 9:50, 8:50..... It was late every day.

When I refresh manually (on demand), it works.

Is it a known issue? or is it because i'm using a trial version?

Thanks

[SivaHarinath · Accepted solution]

Hello,

We have made enhancements in this area. Official SLA is 1 hour to start the refresh. Are you still seeing schedule refresh starting more than an hour?

Regards

Siva

[hongkwokkwok]

it has around 30 minutes delay in these three days.

[SivaHarinath]

Hello,

The refresh is expected to start within an hour of the time you configured for refresh. Official documentation avaialble at https://powerbi.microsoft.com/en-us/documentation/powerbi-refresh-data/

[ZLJ]

We are often well over an hour.  Just checked one of my datasets which was scheduled for 8am, and its now 9.48am and it still hasn't run.  

[chass]

Zu,

We shouldn't be seeing delays over an hour.

Can you send me your Tenant name and the dashboard using that dataset?

Chass@microsoft.com

Thanks,

Chuck

[ZLJ]

Hi Chass

I will email this over to you now.

Thanks

Zara

[ZLJ]

@chass as luck would have it, they all seem to be running fine this morning.  One report looked like it took 1hr45m earlier, but it then refreshed before i could get a screen dump.  I have altered the schedule on it now anyway.  As soon as i have an example i'll email you.

[ZLJ]

Hi @chass

I've emailed over an example.

Thanks

Zara

[apzaya]

Has this issue been corrected for the Personal Gateway or is it still open ?

[hongkwokkwok]

Now both Schedule Refresh (delay more than 1 hour) & Manual Refresh do not work. Is it server problem?

The time now is 28-Jul-2016 6:35PM (GMT+8)

[Anonymous]

The same issue here, I've been using automatic refreshes in PowerBI services since two months ago and finally i had the same problem, each dataset is delaying more than half an hour, any solution to this?

[chass]

Yes, we are suffering from a service interuption. 

Please see: https://powerbi.microsoft.com/en-us/support/

Thanks

Chuck 

[hongkwokkwok]

It is still suffering today.

I can't refresh or publish the project now.

It seems it's suffering every week

[chass]

Hello hongkwokkwok, 

I see that we have a service interuption...but without your tenant name and/or Dashbaord URL it is impossible for me to ask Ops to take a look at your specific situation and see if that is the cause of YOUR delay. 

Thanks

Chuck 

[ankitpatira]

@hongkwokkwok It is official that When you configure a time for scheduled refresh, there can be a delay of up to one hour before it begins and it is regardless of the tyep of account you have.

[hongkwokkwok]

Take last week as an example.

My schedule is 6pm daily. But the refresh history in mon-fri are 7:53, 7:55, 9:50, 8:50, 8:55. It's late more than one hour every day.

User is expected to get the updated result around 6:30 - 7:00.

However, it's late for whole week.

I'm figure out a solution such as setting schedule for 5:00, 5:30...but I'm not comfortable for it...I'm not sure how long is the delay

[hongkwokkwok]

Today it has just 30 min. delay. maybe it is Sunday?