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mattloflin
New Member

Schedule Refresh - Failed to load settings

Trying to go in and confirm my refresh schedule but I've been receiving the below error over the last couple days. Any help would be greatly appreciated!

 

Failed to load settings
Please try again later or contact support. If you contact support, please provide these details.

Activity IDdea72f5d-9c5e-4c85-98fc-4bb024daac7d
Request ID414d1bee-ec06-7549-1b3f-6d1ecd46f0ea
Correlation ID4ece405c-f3c7-205a-ca86-b3591fe061f4
TimeTue Feb 20 2018 21:31:41 GMT-0500 (Eastern Standard Time)
Version13.0.4385.126
3 REPLIES 3
richardlhughes Resolver III
Resolver III

Re: Schedule Refresh - Failed to load settings

Check to see if you still have the gateway connection configured for this dataset. I would start by looking to see if the gateway connection for this report was deleted.

 

I have seen this happen, and when you re-create the gateway connection in the admin portal it fixed this error.

mattloflin
New Member

Re: Schedule Refresh - Failed to load settings

I didn't think that a gateway was applicable to a Azure SQL DB connection. However, I just checked again today and it seems to be working again - not sure why it stopped randomly for a couple weeks but everything is good to go now.

 

Thanks for the reply!

richardlhughes Resolver III
Resolver III

Re: Schedule Refresh - Failed to load settings

You are correct, I missed the details of your first post. Shouldn't be needed in your case. Glad everything is working again.

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