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eskyline Member
Member

Report visuals missing

OK, we have seen this several times in the past week.  Really becoming an issue with adoption of the tool. 

 

I have a report, published some time ago, that is in a published App and the charts are no longer appearing.  The report in the workspace does have the visuals and they do display just fine.  This is all in the service.  I've tried several browsers on my machine, contacted several different users, etc.  The report contains only standard visuals, no custom ones. 

 

Next step is to delete the report from the app, the workspace and republish from the start.

 

Has anyone experienced this?

 

missingvisual.png

1 ACCEPTED SOLUTION

Accepted Solutions
Scott_W Regular Visitor
Regular Visitor

Re: Report visuals missing

I connected with a support rep yesterday and they somehow resolved my issue.  I was told its a known bug with the service that they can replicate and fix on their side.  I sent a few screengrabs, connected on Skype, screen shared for maybe 3-5 minutes and he said he had fixed it for me.  I hit refresh and all has been working fine since. 

 

I'm sorry I dont know the technical details.  But if you havent already submit a support ticket.  Assuming you're a pro user you'll receive help quickly.

10 REPLIES 10
Community Support Team
Community Support Team

Re: Report visuals missing

Hi eskyline,

 

Where does these disappeared custom visual come from? Power bi service support the certified custom visual which come from the APP store, but may not support other custom visual. Could you show some snapshots of custom visuals in power bi desktop?

 

Regards,

Jimmy Tao

eskyline Member
Member

Re: Report visuals missing

Jimmy,

 

None of the visuals on these reports are custom visuals.  We have already seen the issues wiht some of those on other reports so we really try to ensure we don't use these unless it is completly necessary.  Additinally for this report I've verified that no custom visuals exist in the visuals toolbox in the Power BI Desktop and/or when editing the report directly in the service (just ot be sure there is not some remenant of custom visuals in the meta data for the report).

alaga Frequent Visitor
Frequent Visitor

Re: Report visuals missing

Hi!

 

I've been experiencing this problem over the last week or so as well, specifically with custom PNG files and a custom slicer. Everything appears correctly in the workspace, but is not appearing consistently in the App. I've tried clearing caches and changing filters in the reports and re-updating (per the message on the Support site last week, see below), but neither action has consistently fixed the App reports.

Some users may be unable to re-publish reports to Premium Capacity workspaces that are hosted in the West Europe and North Central US regions. As a workaround, affected users should interact with the report (change filter, slicer, etc) and republish (from the Power BI service or the Desktop App) and republish. Engineers have developed a fix and we will provide a deployment ETA shortly. next update @ 9/14/18 at 1:00pm PDT.

 

I had hoped the engineer update would fix the problem, but it did not.

Did deleting and re-publishing the reports fix the problem for you?

 

Cheers!

eskyline Member
Member

Re: Report visuals missing

Hi alaga,

 

Deleting and republishing the reports did fix it in my case.  I found that removing the report from the App, republishing the App without the report, then republishing the App with the report was not enough to correct the issue.  Deleting the report from the workspace and republishing the report back to the workspace then reestablising the refresh schedules for those reports doing import did work.

 

We are not premium.

 

 

Scott_W Regular Visitor
Regular Visitor

Re: Report visuals missing

We have a smiliar issue but unfortunately none of the suggested fixes worked.  Our content displays if accessed through the content pack.  But as soon as you try to access it through the app it shows as being totally blank, just an empty white page.  Oddly enough it will run "quick insights" on the data despite not being able to actually view it.

 

We've tried several things, deleting and republishing, renaming, even rebuilding the desktop file and publishing that.  It always comes back as an empty white page.  I suspect theres a problem with the service we arent aware of as I see many other similar comments. 

eskyline Member
Member

Re: Report visuals missing

That is unfortunate.  A MS individual marked the inital post where I described how we had to delete and republish the report as the solution.  While that worked that is not really the point here.  Reports that are on the service and unchanged should not all of the sudden stop working.  And as you indicated it appears that at least in some case just deleting and republishing is not working.

Scott_W Regular Visitor
Regular Visitor

Re: Report visuals missing

I issued a ticket and am working with a support rep on a resolution.  I can recreate the bug at will so I'm going to demo via screenshare later today and hopefully something comes out of that. 

eskyline Member
Member

Re: Report visuals missing

Scott, keep me posted.  Interested to hear the outcome.

Scott_W Regular Visitor
Regular Visitor

Re: Report visuals missing

I connected with a support rep yesterday and they somehow resolved my issue.  I was told its a known bug with the service that they can replicate and fix on their side.  I sent a few screengrabs, connected on Skype, screen shared for maybe 3-5 minutes and he said he had fixed it for me.  I hit refresh and all has been working fine since. 

 

I'm sorry I dont know the technical details.  But if you havent already submit a support ticket.  Assuming you're a pro user you'll receive help quickly.