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Report using Azure Synapse Analytics couldn't load model schema

Creating a basic report using Azure Synapse Gen2 DW500c with 800 Million rows works in Desktop


¿Is north europe service Ireland down? where can I check Cloud status

But after publishing to service:


Cannot load model
Couldn't load the model schema associated with this report. Make sure you have a connection to the server, and try again.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 06115f4c-d5df-4c7f-adb1-025a82e9e25c
Request ID: 0835b381-d597-5dea-2564-a76630627853
Correlation ID: 8611c623-6fb2-22bf-3bda-f889e6cf1cf1
Time: Mon Apr 27 2020 09:36:51 GMT+0200 (hora de verano de Europa central)
Service version: 13.0.12887.307
Client version: 2003.5.00484-train
Cluster URI:

Community Support
Community Support

Hi @dpombal ,


You could check the Issues forum here:

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to Scroll down and click "CREATE SUPPORT TICKET".


Best Regards,



Community Support Team _ Jay Wang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Community Support Team _ Jay
If this post helps, then please consider Accept it as the solution to help the other members find it.

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