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krajani Member
Member

Report usage metrics not updating

Hi all,

 

Usage metrics have stopped working for reports in one of our workspaces. Metrics are available until 19 Jan 2018 but nothing after that. I tried generating the stats today, and that didn't help. We have the featured switched on in Admin Portal. 

 

Any ideas what's going on here?

Thanks
kaz

36 REPLIES 36
Community Support Team
Community Support Team

Re: Report usage metrics not updating

Hi @krajani,

 

Can you please share some detail information to help clarify your situation?

 

Reference link:

How to Get Your Question Answered Quickly

 

BTW, you can also take a look at following limitation list if your scenario suitable with these conditions.

Usage metrics for dashboards and reports

 

Considerations and limitations

Q: I can't run usage metrics on a dashboard or report
A: You can only see usage metrics for content you own or have permissions to edit.+

Q: Will usage metrics capture views from embedded dashboards and reports?
A: Usage metrics currently does not support capturing usage for embedded dashboards and reports, including the user owns data flow, the app owns data flow and the publish to web flow. In those cases, we recommend using existing web analytics platforms to track usage for the hosting app or portal.

Q: I can't run usage metrics on any content at all.
A1: Admins can turn off this feature for their organization. Contact your Admin to see if this is the case.
A2: Usage metrics is a Power BI Pro feature.

Q: The data doesn't seem up-to-date. For example, distribution methods don't show up, report pages are missing, etc.
A: It can take up to 24 hours for data to update.

Q: There are four reports in the workspace but the usage metrics report only displays 3.
A: The usage metrics report only includes reports (or dashboards) that have been accessed in the past 90 days. If a report (or dashboard) does not show up, likely it hasn't been used in more than 90 days.

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.



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tdewittorion Frequent Visitor
Frequent Visitor

Re: Report usage metrics not updating

I'm seeing a dramatic reduction in activity on the Report Usage Metrics over the last week, with no data ppulating on 01/23/2017-01/24/2017.

 

Graph below is for all reports in the organization.  Pulling the individual metrics pages confirms this.

 

https://img42.com/DzyLt

krajani Member
Member

Re: Report usage metrics not updating

Hi @v-shex-msft

 

Thanks for the reply and posting the check list. My scenario does not fall into any of those cases. What other information should I get you here? 

Thanks

kaz

urpalani Regular Visitor
Regular Visitor

Re: Report usage metrics not updating

I also Cannot see Report usage Metrics after 19/01/2018

but Dashboard Usage metrics seems to be updated,

 

Thanks,

tdewittorion Frequent Visitor
Frequent Visitor

Re: Report usage metrics not updating

Any new info on this?  Will the data be able to be retrieved?

 

Thanks

 

Todd

krajani Member
Member

Re: Report usage metrics not updating

@tdewittorion


Still awaiting a reply, stay tuned. 

BIfanatic Member
Member

Re: Report usage metrics not updating

Our reports show no usage data after the 19th of January, only our dashboards do.

 

 

Super User
Super User

Re: Report usage metrics not updating

Also getting the same issue here

wmorris20 Regular Visitor
Regular Visitor

Re: Report usage metrics not updating

Same here around 1/18.  Is there an issue logged for this that I can follow?