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When users click on a dashboard tile it is not opening the report. No error message is displayed...nothing happens. The users are accessing the dashboard from the Power BI service. It is not an embedded dashboard. This just started happening a couple weeks ago for some users. It only happens in Chrome. IE and Edge work fine. Have tried clearing Browsing history, Download history, Cookies and other site data, cached images and files, Hosted app data and that did not resolve the issue. Has anyone else seen this issue? Any suggestions on possible causes?
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Microsoft pushed out a Power BI update in mid March that fixed the issue of an app not opening afterswitching between worspaces and apps. That fixed the issue for me.
The other issue of a report not opening when clicking on a dashboard tile has not been happening for my users lately. I was never able to recreate it and neither was Microsoft support. It seemed to be a browser issue since it would work in incognito mode in Chrome but not regular mode. Users wouldn't have the issue in Edge or IE either. Not sure what changed but happy things are working.
We have the same problem since yestarday!
But the workaround ctrl+F5 seems doesn't work.
Has anyone else have another suggestion? Any idea on possible causes?
Thanks for youe help!
@Anonymous One workaround that is working for most of my users is to open the dashboard in IE instead of Chrome. Have you tried IE if that is an option for you?
Opened a ticket with Microsoft on this last week. I am not able to recreate the dashboard issue yet. I can recreate a similar issue when opening an app. The app issue happens in Chrome, IE and Chromium Edge. It seems to have something to do with switching between workspaces and apps. Here are the steps I take to recreate it.
I have submitted a Fiddler trace of it to Microsoft and am waiting to hear back.
Microsoft pushed out a Power BI update in mid March that fixed the issue of an app not opening afterswitching between worspaces and apps. That fixed the issue for me.
The other issue of a report not opening when clicking on a dashboard tile has not been happening for my users lately. I was never able to recreate it and neither was Microsoft support. It seemed to be a browser issue since it would work in incognito mode in Chrome but not regular mode. Users wouldn't have the issue in Edge or IE either. Not sure what changed but happy things are working.
@jhills This is also happening for us too for the last several weeks. Other organizations globally are experiencing this as well. We have a ticket logged with Microsoft.
Just for a quick workaround you can quickly clear your cache by pressing on Ctrl F5 at the same time.
When you say "Edge" is it old edge or new Chromium Edge?
I am wondering if it is related to this issue Microsoft has announced would be a problem in Office 365 with Chrome?
DAX is for Analysis. Power Query is for Data Modeling
Proud to be a Super User!
MCSA: BI ReportingIt works in both old Edge and new Chromium Edge.
I am using Chrome version 80 and it is working.
Hi @jhills ,
I'd like to suggest you to create a support ticket for further analysis.
https://powerbi.microsoft.com/en-us/support/pro/.
Best Regards,
Jay
Community Support Team _ Jay Wang
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