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Report not opening until "Reset to Default" is clicked

I have published couple of reports for my organization. For the last of few days, few reports out of them doesn't open until "reset to default" is clicked. This happens everytime I try to open that report. I need to click Reset to default to view the report. It's happening for me only as others in my organization are not facing this issue.

Happens in both Chrome and Edge. Cleared cache, history everything.

Please help.


Resolver I
Resolver I

We are affected also. Started happening a day or so ago. Entire report page is blank until you click reset to default.

Not applicable
Not applicable



Same issue here. Just started the last few days.


I have a Gannt chart visual that will not display until we click RESET TO DEFAULT.



Community Support
Community Support

Hi @Anonymous ,

Can you please share more detail information to help us reproduce your issue? (e.g. Datasource type, connection mode, data region that power bi service host...)

How to Get Your Question Answered Quickly 


Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.
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@v-shex-msft  I am pulling data from SQL DB through direct query.

There are other reports which uses the same method of data query from the same source, same gateway, etc (I mean everything is same). For these reports, I am not facing any issues.


For the report, I am facing the issue mentioned, not everyone in my organization is facing the same issue. Just couple of us.


Please do let me know if you need any further info.

Frequent Visitor



Since this morning we have the issue too in our project for everyuser and on 2 different environments and reports ... (impacted more than 100 users)


Interested by explanation/solution/causes.

Regular Visitor

We are having the same issue! Started yesterday for us.

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