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hideakisuzuki Regular Visitor
Regular Visitor

Report Usage Metrics not updating

Hi ,

Some of the reports using Report Usage Metrics do not seem to be updated since Oct 4th.

I checked the forum and it seems that this has been an issue occasionally in the past.

 

Is anyone else having the same issue or is it just our reports ?

 

Thanks in advance !

1 ACCEPTED SOLUTION

Accepted Solutions
hideakisuzuki Regular Visitor
Regular Visitor

Re: Report Usage Metrics not updating

Our users have reported that the issue has been fixed.

 

6 REPLIES 6
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hsm0507 Frequent Visitor
Frequent Visitor

Re: Report Usage Metrics not updating

I am as well - was just checking here to see how frequently the reports are supposed to refresh as I am just starting to view these.

Community Support Team
Community Support Team

Re: Report Usage Metrics not updating

Hi @hideakisuzuki,

 

This is a known issue. Please be patient to wait for the fix. Thanks for your understanding.

1.PNG

 

Best regards,

Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
hideakisuzuki Regular Visitor
Regular Visitor

Re: Report Usage Metrics not updating

Our users have reported that the issue has been fixed.

 

hsm0507 Frequent Visitor
Frequent Visitor

Re: Report Usage Metrics not updating

Has the historical view been updated as well?

martinjager Visitor
Visitor

Re: Report Usage Metrics not updating

Hi

It looks like this is not working again. My reports metrics are not updating since Nov 2nd.

Is anyone else having the same issue.

thanks

hsm0507 Frequent Visitor
Frequent Visitor

Re: Report Usage Metrics not updating

I am having the same issue. I have submitted a ticket which is currently being reviewed.