I have several reports with subscriptions that need to go out when the data is refreshed. Some of these subscriptions have individual email addresses in them and some are a combination of individuals & distribution lists (ie Large Format Sales Team). The individuals seem to get the notification without any issue but the people on the distribution list arent recieving anything. Can someone please help as these are some rather large distribution lists and having to load the people individually & maintaining them is not a great option.
Do the users in the distribution lists have Pro account for Power BI?
Please check the consideration here:
"You can add other email addresses to the subscription as well, but only in the same domain.
If the report or dashboard is hosted in Premium capacity, you can subscribe other individual email addresses and group aliases.
If the report or dashboard isn't hosted in Premium capacity, you can subscribe other individuals, but they too must have Power BI Pro licenses.
See Considerations and troubleshooting below for details."
Community Support Team _ Maggie Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
We are using a Premium Capacity for this Report. So thats not the issue. And in further investigating, it seems that some Distribution Lists are in fact working as people are getting the Subscription Notification but others on different Distribution Lists are not. The distribution lists are all under the same domain so we are having trouble understanding what the issue is.