Showing results for 
Search instead for 
Did you mean: 
pcowman1 Frequent Visitor
Frequent Visitor

Refresh via Data Gateway - Credentials - Hang

I have a data gateway setup from sql. it works for the initial user however when I went to setup a second user I have an issue with the credentials. The second user shows as connected to the gateway but when I fix the credentials error with basic or windowswithoutimpersonation it just hangs. Has anyone else had this issue with a second user?

Super User
Super User

Re: Refresh via Data Gateway - Credentials - Hang

Hi there

Can you give more details around how you are configuring the second user?
Is this on the Gateway with a new data source?
Possibly create one data source connection and then add the user in the User's section in the Data Source

Did I answer your question? Mark my post as a solution!

"Proud to be a Datanaut!"

Power BI Blog
Community Support Team
Community Support Team

Re: Refresh via Data Gateway - Credentials - Hang

Hi @pcowman1,


Can you share some snapshots? Please mask the sensitive data first.


Best Regards,

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.