Refresh time out on premium capacity

[ClaireZ]

Hi community!

I've got a dataset stored on Sharepoint (the pbix file & datasource files), when I refresh it from "My workspace" it takes around 30min. But it times out everytime I refresh it from a premium capacity workspace. They are both using the same datasource connection, datasource files, datamodel, etc...

Is there a difference in capacity/ressource/efficiency between the "My workspace" and a premium capacity workspace on the PBI server ?

Thanks in advance for any help.

Claire

[collinq]

HI @ClaireZ ,

The timeout time can be different.  The default timeout on Premium is 3 minutes I believe.  But, the admin can reset that.  I would suggest that you review this article and get with the admin of your Premium tenant and see what is going on.

How to configure workloads in Power BI Premium - Power BI | Microsoft Docs

I would appreciate Kudos if my response was helpful. I would also appreciate it if you would Mark this As a Solution if it solved the problem. Thanks!

[ClaireZ]

Thanks, I'll dig that down with our admin team.

But I should have mentioned that it's timing out after running for 5 hours... whereas it takes ~30min to refresh on "My workspace".

[collinq]

Hey @ClaireZ ,

Ok, with that sort of timing I start to think about it being network/firewall/port issues.  The times I have experienced delays like that is when there are non-PBI issues like the network.  I think that you should try running a network trace (with the network folks) and seeing where the delay is occurring.

I would appreciate Kudos if my response was helpful. I would also appreciate it if you would Mark this As a Solution if it solved the problem. Thanks!