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jonesj2
New Member

Refresh failure emails for Metrics, even though they appear to be refreshing

I recently began testing the Scorecard feature and while I like it, I have started experiencing a rather frustrating issue. I created a scorecard with a variety of metrics that simply pull values from one of our Apps. All of that seems to be functioning fine, I can see the check-ins getting updated and the values for the metrics getting graphed out. However, in the last 48 hours I have begun receiving email notifications of "Refresh failed" for every metric I setup, every time the dataset behind the report in the App is refreshed.

 

Note that the metrics still actually refresh fine. They are still checking in with the new data. I just get bombarded with ~8 emails as the scheduled refreshes occur.

 

Does anyone have an idea of what is causing this or how I can stop it?

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jonesj2
New Member

Just as a follow-up, these emails have stopped for me now. I did not do anything special to get them to stop. Last received them on Monday morning.

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3 REPLIES 3
jonesj2
New Member

Just as a follow-up, these emails have stopped for me now. I did not do anything special to get them to stop. Last received them on Monday morning.

daniel94
Regular Visitor

I have the same issue. Every scorecard is already deleted but still I get those annoying emails..

Oh interesting. I wonder if that is what I am seeing - the refresh for a deleted Scorecard is still running somehow, and is thus failing because the dataset and scorecard have actually been deleted. I did initially create this scorecard in my own Workspace, then re-built it in another Workspace and deleted the first. So it may be the first one for which I am receiving failure notifications on, not the one that still exists.

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