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Frequent Visitor
Posts: 6
Registered: ‎01-16-2019
Accepted Solution

Refresh failed due to gateway configuration issues.

Dear Power community and experts,

 

We are starting to use PowerBI.

We created an online mysql on a debian and powerBI connects to it.

 

With powerBI desktop, we have no issue connecting to it. It works great, we can refresh data without any problem.

I tested this datasource outside our local network (just in case) and it works too. 

 

When I publish online and try to refresh data on powerbi.com, we got a message "Refresh failed due to gateway configuration issues.".

 

We are not using any gateway, since our mysql is available online.

 

The connection to mysql is almost standard, I use a sub-domain name with a TLS certificate and a login/password authentication, only the port is not the standard one.

 

Can someone point me what can be the error ?

 

Best regards,

 

Régis

 


Accepted Solutions
Community Support Team
Posts: 5,880
Registered: ‎09-21-2016

Re: Refresh failed due to gateway configuration issues.

Hi @rramillien,

 

Please add data source to Personal Data Gateway for a test.

 

Regards,

Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post


All Replies
Community Support Team
Posts: 5,880
Registered: ‎09-21-2016

Re: Refresh failed due to gateway configuration issues.

Hi @rramillien,

 

Please add data source to Personal Data Gateway for a test.

 

Regards,

Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Highlighted
Frequent Visitor
Posts: 6
Registered: ‎01-16-2019

Re: Refresh failed due to gateway configuration issues.

Hello,

 

Thank you for your help.

 

I cannot add a gateway, my server is online and on a dedicated debian server.
I only found an executable for Windows.

 

Or did I missed someting ?

 

Regards,

Frequent Visitor
Posts: 6
Registered: ‎01-16-2019

Re: Refresh failed due to gateway configuration issues.

To summarize for those who have the same issue.

 

From what I understood, even if datasource is online, we need to install a gateway on our network.

Power BI online will not connect directly to online datasource but will use the gateway (or something like this).