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rramillien Frequent Visitor
Frequent Visitor

Refresh failed due to gateway configuration issues.

Dear Power community and experts,

 

We are starting to use PowerBI.

We created an online mysql on a debian and powerBI connects to it.

 

With powerBI desktop, we have no issue connecting to it. It works great, we can refresh data without any problem.

I tested this datasource outside our local network (just in case) and it works too. 

 

When I publish online and try to refresh data on powerbi.com, we got a message "Refresh failed due to gateway configuration issues.".

 

We are not using any gateway, since our mysql is available online.

 

The connection to mysql is almost standard, I use a sub-domain name with a TLS certificate and a login/password authentication, only the port is not the standard one.

 

Can someone point me what can be the error ?

 

Best regards,

 

Régis

 

1 ACCEPTED SOLUTION

Accepted Solutions
Community Support Team
Community Support Team

Re: Refresh failed due to gateway configuration issues.

Hi @rramillien,

 

Please add data source to Personal Data Gateway for a test.

 

Regards,

Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
3 REPLIES 3
Community Support Team
Community Support Team

Re: Refresh failed due to gateway configuration issues.

Hi @rramillien,

 

Please add data source to Personal Data Gateway for a test.

 

Regards,

Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
rramillien Frequent Visitor
Frequent Visitor

Re: Refresh failed due to gateway configuration issues.

Hello,

 

Thank you for your help.

 

I cannot add a gateway, my server is online and on a dedicated debian server.
I only found an executable for Windows.

 

Or did I missed someting ?

 

Regards,

rramillien Frequent Visitor
Frequent Visitor

Re: Refresh failed due to gateway configuration issues.

To summarize for those who have the same issue.

 

From what I understood, even if datasource is online, we need to install a gateway on our network.

Power BI online will not connect directly to online datasource but will use the gateway (or something like this).