Showing results for 
Search instead for 
Did you mean: 
Frequent Visitor

Refresh data Problem

What we are doing :
We are using Power BI Pro in order to make Reports Embeded in SharePoint Online Pages in our Site
the source of the data the reports are using are from lists from the SharePoint site. 

The problem:

When adding new elements in the data sources (lists the data is coming from) 
The values in the reports are not synchronized with the changes, we still have the old values from when the report was uploaded using Power BI Desktop.
In order to get the new values in the statistics pages, we have to refresh data in the power bi desktop, then we will have the new values from the lists there, and then we upload the modified report again from power bi desktop into power bi service.
We see that Power BI offers instant refresh and scheduled refresh and we are having troubles with both features.

When clicking on REFRESH NOW, nothing happens, the data is not refreshed.
When clicking on SCHEDULE REFRESH
After configuring everything there, the Power BI will send refreshing failure notification several times and then disable the scheduled refresh feature automatically.

Activity Id: 99c06d25-25bb-42a4-a4c3-379f0691400d

Request Id: 553bde78-3948-48b7-bd30-736d739cd54b

Cluster Name:

Refresh Start Time: 04/18/2018 09:31:11Z

Refresh End Time: 04/18/2018 09:44:41Z


Community Support
Community Support


Could you please share us a screenshot of the error message and how you configured the Refresh settings, especially for the Gateway and the Data source Credentials?

If possible, please take a try to connect to another SharePoint Online List, then publish it again, after that, verify to see if issue insists


Best Regards


Helpful resources

PBI User Groups

Welcome to the User Group Public Preview

Check out new user group experience and if you are a leader please create your group!

MBAS on Demand

Microsoft Business Applications Summit sessions

On-demand access to all the great content presented by the product teams and community members! #MSBizAppsSummit #CommunityRocks

MBAS Attendee Badge

Claim Your Badge & Digital Swag!

Check out how to claim yours today!

Top Solution Authors