cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Helper V
Helper V

Refresh Failed

Hi Community,

 

Would anyone be knowing the reason behind the failure. It worked fine last few months and recently started popping error m

 

Failure details: The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support.

9 REPLIES 9
Highlighted
Resolver I
Resolver I

workin Re: Refresh Failed

It would be clear if you can specifiy what source are you trying to refresh the data from!

 

Check these!!

 

  • Is the refresh working from Desktop?
  • Any recent changes to the credentials you use to refresh ?

 

 

Highlighted
Helper V
Helper V

Re: workin Re: Refresh Failed

Hi @NishanthV 

Yes the refresh is working on Desktop.

Credentials has not been changed.

 

 

 

Highlighted
Helper I
Helper I

Re: workin Re: Refresh Failed

Hi @schoden ,

Did you check the refresh history on Power BI service? It would reveal more details.

 

If this helps, please give me a kudo. Thanks a lot.

Highlighted
Resolver I
Resolver I

Re: workin Re: Refresh Failed

There can be more than 1 scenarios for an internal service error. In my case, re-publishing the report after downloading a latest version of the Power BI desktop resolved the issue.

 

If you have recently made changes to your report and published the report to the service, a chance of this error could be with your cachce. When you publish the report can you clear the cache and try to publish.

 

If issue persists, you can run a fiddler trace further to see where exactly the issue occurs..

https://powerbi.microsoft.com/en-us/documentation/powerbi-gateway-onprem-tshoot/#fiddler-trace

 

More details from your side like, the type of source you are using could help.

Highlighted
Community Support
Community Support

Re: Refresh Failed

HI @schoden,

Can you please share more detail information to help us clarify your scenario? It is hard to troubleshoot from the error message. (e.g. refresh history, error message with activity/request-id, data source type and connection mode, data source credentials type...)

How to Get Your Question Answered Quickly 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.
Highlighted
Helper V
Helper V

Re: Refresh Failed

@v-shex-msft Please see the message below:  (the Dateset refresh icon shows failed error message)

 

Something went wrong The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support. Please try again later or contact support. If you contact support, please provide these details. Cluster URIWABI-AUSTRALIA-SOUTHEAST-redirect.analysis.windows.net Activity IDfb59f6a2-48f1-4618-8642-ddbb9ddb0c0f Request IDde963595-d9b7-c77b-8e95-f269f51c9592 Time2020-07-15 03:49:52Z Get help Copy

Highlighted
Helper I
Helper I

Re: Refresh Failed

Hi @schoden ,

 

There is something critical missing in your error message.

Normally it looks like below so you would get a better idea about what went wrong.

 

Melvlee_0-1594794579774.pngMelvlee_1-1594794585782.png

 

If that's actually what you received, please provide more details.

e.g. data source type, gateway type, what's changed recently to your report. I guess the more info the better.

 

Regards

Highlighted
Helper V
Helper V

Re: Refresh Failed

 

Hi @Melvlee 

 

error.JPG

 

 

Highlighted
Helper V
Helper V

Re: workin Re: Refresh Failed

Hi @NishanthV 

 

I recently republished the old report with updated version from the desktop.  

Like you mentioned, I suspected the cache which I cleared it.  

The datasource is SQL and it is connected via gateway.

Helpful resources

Announcements
Upcoming Events

Upcoming Events

Wondering what events you could join or have an event to promote yourself? Check out our Upcoming Events.

Upcoming Events

Community Summit North America – Join Online!

Join this community-driven Power Platform digital event for unbiased support and problem-solving.

Experience what’s next for Power BI

Join us for an in-depth look at the new Power BI features and capabilities at the free Microsoft Business Applications Launch Event.

Community Blog

Community Blog

Visit our Community Blog for articles, guides, and information created by fellow community members.

Top Solution Authors