Quickbooks Online App - Intermittent Data Connection Failure

[bradfarley]

I use the Quickbooks Online app. For the past week, I have gotten the following data refresh errors:

Message:Web.Contents failed to get contents from 'https://quickbooks.api.intuit.com/v3/company/[my company id]/reports/GeneralLedger?date_macro=all&co...' (500): Server Error

Cluster URI:WABI-US-NORTH-CENTRAL-B-redirect.analysis.windows.net

Activity ID:defd7208-4dfe-4552-bd49-771a737570f3

Request ID:989a0da7-d22e-46fa-9feb-b0bd0cef4b68

Time:2019-02-04 17:25:28Z

This has happened intermittently before, but fixed itself after a day or so.... now we are on a bad streak..

Anyone have success fixing this once and for all?

[v-yulgu-msft]

Hi @bradfarley,

From the error 500 message, it might be a problem cased by server side. You could delete the app, and re-install it to your workspace for a test.

Regards,

Yuliana Gu

[bradfarley]

@v-yulgu-msft Do you have any other suggestions?

I have deleted/reinstalled multiple times. Because Microsoft developed the app, Quickbooks is no help.

I have confirmed that others can use the app (with their own companies) successfully. Can anyone help me troubleshoot?

[bradfarley]

@v-yulgu-msft I have tried that... multiple times. It still errors out.

I had a consultant tell me once that a client of his saw the same error and that when he removed an invoice with a negative amount, it began to work. However, I have searched ours and I do not have an invoice with a negative total.

I have found product/service lines with negative amounts, but I don't think that is the variable that is triggering the failure. I could really use some help on this one....