Problems with schedule refresh on power bi xero content pack

[juangbiestro]

Hi Guys,

 I have problems since Friday September 23 to get or refresh the data on my power bi dashboard. I have attached the error on power bi.

I would like to fix this ASAP, for this reason can you let me know the steps to get a solution or check the problem.

I have already contacted xero support. This is they reply:

The integration between Xero and Power BI was developed by Microsoft and they are the primary support contact and best placed with to answer your query.

[BhaveshPatel]

Check that your Data gateway is online for the refresh to work.

[juangbiestro]

Hi Bhavesh,

thanks for your help. but I don't think that I need data gateway to refesh xero content pack.

I have checked my data gateway. I have read that if you use any online content pack from online data sources  like in this case xero, you don't need to use gateway.

[v-ljerr-msft · Accepted solution]

Hi @juangbiestro,

Could you go to click "Show details" to see the detailed failed message and post it here?

In addition, please also go to check if the Data source credentials are still valid.

Regards

[juangbiestro]

Thanks for your help.

  The problem has been solved. It was a problem with my data source credentials.

Regards.