cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Markzolotoy
Post Prodigy
Post Prodigy

Problem with on-prem Gateway

Initially I have it installed on my development box. I was able to configure it and everything worked fine. Today I installed another Gateway on the production Server and used Migrate existing Gateway option. I registered it with the same credentials and the installation was successful. I needed to change some settings in the Gateway under Manage Gateways. So, I was applying changes to the existing data source. I did not realize that while migrating existing gateway SQL Server instance was going to be different, but it was disabled in my case, so I decided to delete the data source. After confirming that I am OK to lose changes the whole gateway was gone and going back to Manage gateways says you have none. Should I reinstall the Gateway on the production server again?

 

Thanks

2 ACCEPTED SOLUTIONS

validate the region in right top corner is as as your gateway was configured, if not sure you can check by changing region one by one (it might take some time as there are multiple regions)

 

If you still not able to see your gateway then would suggest to install a new gateway.

 

If this post helps, then please consider Accept it as the solution and give it a thumbs up

View solution in original post

Hi @Markzolotoy

 

You can choose region here:

vxulinmstf_0-1625641687338.png

You need to select the region you selected when creating the gateway, if the gateway does not exist, it means it has been deleted by you.

 

If you still have some question, please don't hesitate to let me known.‌‌

 

Best Regards,

Link

 

Is that the answer you're looking for? If this post helps, then please consider Accept it as the solution. Really appreciate!

View solution in original post

7 REPLIES 7
v-xulin-mstf
Community Support
Community Support

Hi @Markzolotoy

 

Is your issue solved?

If the issue has been solved, please adopt the solution to help others

If you still have some question, please don't hesitate to let me known.‌‌

 

Best Regards,

Link

 

Is that the answer you're looking for? If this post helps, then please consider Accept it as the solution. Really appreciate!

arvindsingh802
Solution Sage
Solution Sage

It seems you accidently removed yourself from Gateway Administrator rather deleting the data source

If you are Power BI Admin then you can add yourself to the gateway Power Platform admin center (microsoft.com)

 

If this post helps, then please consider Accept it as the solution and give it a thumbs up

Hre is what I see going there:

Markzolotoy_1-1625234089246.png

 

 

validate the region in right top corner is as as your gateway was configured, if not sure you can check by changing region one by one (it might take some time as there are multiple regions)

 

If you still not able to see your gateway then would suggest to install a new gateway.

 

If this post helps, then please consider Accept it as the solution and give it a thumbs up

View solution in original post

Not sure how to access Regions. can you show it?

Hi @Markzolotoy

 

You can choose region here:

vxulinmstf_0-1625641687338.png

You need to select the region you selected when creating the gateway, if the gateway does not exist, it means it has been deleted by you.

 

If you still have some question, please don't hesitate to let me known.‌‌

 

Best Regards,

Link

 

Is that the answer you're looking for? If this post helps, then please consider Accept it as the solution. Really appreciate!

View solution in original post

Yes, new Gateway, that's what I did.

Helpful resources

Announcements
PBI_User Group Leader_768x460.jpg

Manage your user group events

Check out the News & Announcements to learn more.

Get Ready for Power BI Dev Camp

Microsoft named a Leader in The Forrester Wave

Microsoft received the highest score of any vendor in both the strategy and current offering categories.

Get Ready for Power BI Dev Camp

Power BI Dev Camp - September 30th, 2021

Mark your calendars and join us for our next Power BI Dev Camp!

PowerPlatform 768x460.png

Microsoft Learn

Check out our new Discover Your Career Path blog post series and get all the details.