Problem sharing dashboard - You do not have access to this dashboard

[Alexis]

I have created a dashboard which I have shared with one colleague successfully, however another colleague that I am sharing it with gets the following message when he clicks the link on the email:

You do not have access to this dashboard

This invitation in invalid

Any ideas?

Thanks

Alexis

[Suess]

I set up free Power BI account and sent invite to share my dashboard with 2 others inside same domain; they never received an email from Microsoft at all.  It seems that this is not the first of its kind.  Any solution found yet?

[Gee434]

These are few issues that I ran into and able to solve.  Sometimes the error message is not obvious.

• Email not received by the user - Check the email alias as they might have a non standard email with number or other parts at the end. When a dashboard is shared, the email address is not validated and no further error message is received.
• User does not have access to dashboard, gets a similar error message - Office 365 license is required.  If using PowerBI Pro content, it requires the appropriate license as well
• User cannot sign in - In my organization, every one has two aliases, only one of them is recognizable through Azure AD. So ask the user to enter to correct email address
• Can get to the DB but not see objects - Verify the access to the tabular model, possibly add them to one of existing roles. Also, try signing out and sign in.
• Cannot get to PowerBI site or error loading page - Verify the browser version and upgrade.

[Alexis]

Thanks for your reply, but none of these seem to resolve it. I've since shared it with other uses, some can't access it and some can.

[konstantinos]

Are the second colleague uses the same domain name as yours or is his domain registered in the powerbi tenant..

[Alexis]

This is the message he gets...

[Alexis]

The domain is the same

[konstantinos]

There can be many things or bug..you haven't post many details..like is it by group or account ? shared it from service or copy the link from email? is allow reshare checked? maybe licence settings ?

[Alexis]

Sorry, a few more details below..

• It's an inidividual account
• Tried sharing via the service and copying the link
• Tried allow share both checked and unchecked
• Tried the other colleague sharing with him
• Using the same browser

That's all I can think of..

[konstantinos]

Thanks, really strange..If you haven't alredy check the licences ( admin ) if he has powerbi assigned and if the content are pro or free..The Team as it seems always updating the service so things sometimes don't work..The best is to send a frown to the support as they are the only understanding error messages..the have good responce times