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lizrowden Regular Visitor
Regular Visitor

Problem accessing workspaces

As of this morning, when I try to access the majority of my workspaces from the Power Bi website I get the following message: "This feature is only available to users with a Power BI Pro license. Upgrade today to get access to collaborate with others and distribute content." I have confirmed my Power BI Pro license still exists.


On one of the workspaces, if I choose it, it says "Loading" and then eventually I see all my datasets, reports, and dashboards for all 10 of my separate workspaces appear to be grouped into that workspace (on the bar on the left). However, I am never able to access any of those elements. Continues to say "Loading" on the main panel.


Re: Problem accessing workspaces

are you still facing the issue ?. It may be service issue which i am not sure . But since you already prolicense user it should not say like that . Let's see if any others facing the same issue

lizrowden Regular Visitor
Regular Visitor

Re: Problem accessing workspaces

Yes I am. Now though on a couple of the workspaces (I have about 10 total) I no longer get that message, but get the following error:

Failed to load group content
Please try again later or contact support. If you contact support, please provide these details.
Activity IDdfd26383-f835-4a25-b4c7-ab599ee88bf8
Request IDa8372bed-2325-e674-d131-b3d60e25e932
Correlation ID3112f58d-efbc-6cf4-5a93-435b4600f3b1
Status code403
TimeFri Jan 11 2019 15:32:16 GMT-0500 (Eastern Standard Time)
Cluster URI


If I click OK, the main pane continuously indicates "Almost Done".

Re: Problem accessing workspaces

can you create ticket with support team .

lizrowden Regular Visitor
Regular Visitor

Re: Problem accessing workspaces

How do I do that?

Re: Problem accessing workspaces

lizrowden Regular Visitor
Regular Visitor

Re: Problem accessing workspaces

Thank you very much!

v-yulgu-msft Super Contributor
Super Contributor

Re: Problem accessing workspaces

Hi @lizrowden,


Please clear the cache of web browser. Sign out and sign in again to Power BI service to see if you can open those workspaces. Also, please ask the Workspace administrator to re-add your account to App Workspace to see if it works. If problem persists, you may need to create a support ticket.


Best regards,

Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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