Re: Pro Trial - Chose to Extent yesterday - today ...

mkrienke · ‎05-02-2018

I am unable to sign into my Power BI account. When I go through the "forgot password" process, it reports that my user id does not exist. Yesterday, two things happened. 1. I was notified that my Power BI Pro Trial was expiring, with an option to extent, which I selected. 2. I established an Azure account with the same user id (email) and set up active directory. How to I regain access to my Power BI account?

v-shex-msft · ‎05-03-2018

HI @mkrienke,

I'd like to suggest you to contact to your azure admin to confirm if your account license and binding email address has been changed.

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

mkrienke · ‎05-03-2018

I'm now unable to log into the Azure account either. I ended up going through the forgot password process for this too and I get the same error as posted in the original message, "The user id you entered does not exist". However, I know for a fact that I established the Azure account, Partner account, Power BI account and other Microsoft accounts under this user id (email address) as it's the only one I have for the organizatoin I'm working with. I'm not sure where to turn for help. At this point I'm in the middle of a lot of work for a new customer and dead in the water without access to my Microsoft accounts.

Interestingly, when I signed up for a Partner account the first time a few weeks ago, that account also disapeared after about one week and I had to start all over. Now it appears that I've lost access to all of my Microsoft accounts associated with this user id.